I'd forgotten about rage. Annoyance, impatience and frustration are not unfamiliar territory, but an incident yesterday reminded me of the power of rage. Over an hour dealing with an ISP's unresponsive robots, surly humans and an Indian call center left me blowing gauges. I was truly afraid of what I might do. A friend happened to call me at the very moment I was prepared to make a regrettable decision. It took him only two minutes to resolve my technical problems. I'm fine now.